George Makaye | President | GXA Networks 

"Our company has been working with InovoIT’s executive coaches and consultants for over 2 years. As a result, we have achieved amazing results in a very short time and 30% growth year after year. Before we engaged, our company had stagnated. We struggled with high ticket noise, lack of clear processes and standards, which stunted our ability to scale the business, limiting our ability to provide more value to our clients and achieve our grander mission of impacting the next generation through GXA Cares.

One of the main reason we love InovoIT’s coaches is that they are former MSP executives who have run highly successful MSPs. They come the unique industry specific expertise to the MSPs they coach. Their strong operational knowledge is important to us because unlike other “generalists” we get advice we can apply immediately. In addition, the coaches are very accessible, and on several occasions, they have helped us make “on the spot” decisions that made a significant impact in the direction of our business.

When we engaged InovoIT, the executive coaches started by performing a deep dive assessment of our business from a vision, people, process and technology standpoint. They developed a multi-phased alignment plan for us. The coaches started by helping us clarify our strategic goals. Through a series of strategic planning sessions, we reworked our company purpose, strategic mission, vision, core values and vivid description and aligned them to our goals. We created a 5year financial mission and put together a tactical plan for achieving this mission. We implemented budgeting and started running the business based on financial and operation metrics, a discipline we did not have before. During our monthly strategic meeting sessions, we have developed a cadence of reviewing current financial results and projections using those the numbers to make decisions. They have also helped us identify and are adding other Lines of Businesses to provide more service to our clients, provide more career opportunities for our team and take us closer to our business goals.

We quickly determined that we needed to develop more leaders and grow our people. Through InovoIT’s advice, we selected a core team of leaders and have been grooming and coaching them. From a culture standpoint, InovoIT has provided strategies and guidance to boost our company culture and engagement. We have implemented language and communication fundamentals making our team communicate better and reduce communication breakdowns in the company.

Operationally, InovoIT’s guidance has provided a more mature service tour clients. By driving standards and Qualified IT plans, we are continuing to create expected IT results and controls at our clients’ environment

From a cybersecurity standpoint, through InovoIT’s coaching and hand-holding, we are developing a best-in-class MSSP Line of Business based on NIST and ISO standards. We have started onboarding MSSP clients through a series of Security Maturity Level assessments. The assessments have educated our clients on the impact of InfoSec to their business, helped them understand their Infosec maturity levels and as a result several are on an Information Security maturity.

A unique quality of InovoIT’s team is their heart to serve MSPs and a big passion for helping other MSPs. This quality resonates with one of our key core values of serving our clients, our team and having a passion for impacting the world around us. This is one of the reasons we love working with them. You can tell they genuinely love technology, the MSP world and the impact MSP make to millions of small businesses around the world.

We are excited to have connected with InovoIT and look forward to a long-term partnership."